Chen Weiwei from Schneider Electric: Three Development Trends of Services under the Background of “Dual Transformation”
In the golden autumn season, Beijing ushered in the annual “service trade time”. On August 31st, the 2022 China International Fair for Trade in Services (hereinafter referred to as the Fair for Trade in Services) was officially opened, with the theme focusing on “Service Cooperation to Promote Green Innovation and Embracing the Future”, highlighting green innovation cooperation and “dual carbon”, which is in line with Schneider Electric. The business and mission of the company are highly compatible, which strengthens Schneider Electric’s confidence in continuing to deepen the service market and promote sustainable development with services and digital innovation.
Entering the “14th Five-Year Plan”, my country’s digital economy has turned to a new stage of deepening application, standardized development, and inclusive sharing. The integration of digital and real industries has continued to deepen, and the strategic layout of “integration of the two industries” and “modern Industrial system” has been accelerated. At the same time, with the overall strategy of “3060 Dual-Carbon Goals” as the head, supported by the “1+N” policy system and specific action plans for the green transformation of various industries, sustainable development is moving from concept to practice. As a result, the “double transformation” of digitalization and low carbonization has become the two major challenges facing enterprises.
On the occasion of the opening of the Service Trade Fair, with profound industry insights and years of practical experience, Schneider Electric observed that the service model, connotation and extension, and market demand for services have all changed, and concluded that under the background of “double transformation” The three major development trends of services: the synergy of services and digital technologies, the deep integration of services to accelerate OT and IT, and the professional services of the full life cycle are increasingly becoming the first choice for enterprise transformation. These three major trends are cause and effect of each other in the development, promote each other, jointly promote the high-quality development of the modern service industry, and help build a modern industrial system.
Chen Weiwei, Vice President of Schneider Electric, Head of Service Business China
Trend 1: Synergy between services and digital technology
With the “dual transformation” entering the deep water area, on the one hand, applications such as 5G and the internet of Things have started a new round of technological innovation, which requires services to accelerate the exploration of the intersection of new digital technologies and businesses; on the other hand, in the process of transformation, all digital Business breakpoints and data breakpoints that have not yet been linked by technology need to rely on services to get through. The synergy between services and digital technologies is deepening day by day.
Schneider Electric believes that in the face of the complex and ever-changing external environment and the need for methodology and experience empowerment for carbon reduction practices, the coordinated development of services and digitalization is the two wings that help accelerate the implementation of sustainable development. This is also the general idea of Schneider Electric’s sustainable “one body and two wings” for this CIFTIS.
On the one hand, as the core and important carrier of digitalization, service is an important area where various digital technologies converge and function. New digital technologies are transforming traditional services into smarter, more predictive and prescriptive ones.
On the other hand, digital technology with software as the core is accelerating the collaboration with services, integrating into application scenarios, and realizing “visible, manageable, controllable, and usable” data in the whole life cycle, thereby promoting the realization of the entire industry chain from The collaborative management and whole-process optimization of design, construction, operation and maintenance promote the realization of customers’ digital value and move towards a sustainable future.
Trend 2: Service becomes the key fulcrum of OT and IT integration
In the past, the focus of enterprise digital transformation was mainly on product and technology applications; now, enterprise digital transformation pays more attention to the integration of technology and application scenarios. As the “window period” of “dual transformation” is getting shorter and shorter, the industry demand continues to deepen, and scenario-based solutions continue to emerge. How to promote the real implementation and effectiveness of digital products and technologies, services are becoming more and more important. IDC’s latest report also points out that more and more service providers are shifting from IT and business consulting services to operational technology (OT) services. Service capability is the most important capability in the era of “dual transformation” and a key fulcrum for the integration of IT and OT. The application of digital technology to specific industry application scenarios requires professional services and deep industry knowledge as support.
At this service trade fair, Schneider Electric refined and launched four scenarios and value propositions of “electrical safety, power quality, dual-carbon energy efficiency, and comprehensive energy microgrid”, interpreting the needs of a wide range of scenarios and launching comprehensive solutions to Services promote the implementation of digital technology scenarios and tap sustainable value.
For electrical safety scenarios, Schneider Electric helps optimize electrical systems through various services such as MPS power distribution consulting, Ecofit adaptation and transformation, achieve effective monitoring and maintenance, and optimize asset management performance; Sensitive industries have key requirements for power quality, provide professional software and full life cycle services to help improve power quality, and provide reliable and executable solutions for long-term operations; Digital software such as the digital operation and maintenance platform EMS+ establishes a sustainable development management system to help improve the return on investment in carbon reduction; in addition, in the scenario of a comprehensive energy microgrid, with the help of microgrid design consulting, zero-carbon project design and EcoStruxureTM microgrid energy consultants, etc. Realize the overall design of the adjustment, dispatch and optimization of the new power system, and make a clear estimate of the penetration rate of renewable energy and the total energy consumption cost.
Taking the energy efficiency dual-carbon scenario as an example, in response to the different needs of LONGi Group’s business divisions for energy efficiency optimization application scenarios, Schneider Electric provides LONGi Group with a whole life-cycle accompanying energy efficiency consulting overall solution, including a group-level energy management system platform. . Promoted the integration of IT and OT through preliminary planning, and achieved a 4-level platform deployment from group management to local production lines, helping LONGi Group’s first batch of seven production bases to achieve energy efficiency tracking, analysis, forecasting, and carbon footprint monitoring and inventory. Schneider Electric has customized solutions for customers with consulting as its core value, and implemented it into various links such as energy management system construction, software customized development, and energy efficiency optimization audits, laying the foundation for LONGi Group to build a green factory.
Trend 3: Professional services for the full life cycle have become the primary choice for most enterprises’ dual transformation
With the full acceleration of the dual transformation, the value of full life cycle services will be fully released. Digital transformation remains at the heart of China’s long-term “new infrastructure” plan, which will further drive service spending in the public sector and strategic industries such as BFSI, manufacturing and energy, according to IDC’s latest Worldwide Semiannual Service Focus Report.
At present, the vertical and horizontal evolution of industry demand is irreversible. A single product or partial solution can no longer solve customers’ problems in the process of digital transformation and low-carbon transformation. Only by determining the full life cycle services that meet the strategic development goals and business development logic, can we meet the all-round needs of customers from consulting, design and construction, to operation and maintenance.
From the perspective of dual transformation, on the one hand, carbon reduction is a systematic project, because carbon footprint widely exists in every link of product production and asset management, and the key to comprehensive carbon reduction lies in the management of carbon emissions throughout the life cycle. On the other hand, the digital transformation of an enterprise is to open up, reshape and re-engineer the entire scope of the business process, operation management, products and services of the enterprise. The key lies in the data management of the whole life cycle.
Relying on professional consulting services covering green intelligent manufacturing consulting, green energy management consulting and sustainable development consulting, Schneider Electric is committed to creating a consulting-first and end-to-end digital service experience, integrating digital transformation and low-carbon transformation into consulting, In each link of planning and implementation, a closed-loop full-life-cycle service of enterprise consultation, transformation, commissioning, training, acceptance, maintenance, and recycling is formed to help enterprises improve their digital and sustainable development capabilities at the same time.
This year is the third year that China has put forward the “dual carbon” goal, and it is also the third year that Schneider Electric has participated in the “Service Trade Fair” in a row. From “serving China’s industry with green and intelligent manufacturing”, to launching “five carbon-neutral service achievements”, to the release of sustainable “one body and two wings” results this year, Schneider Electric has been actively integrating into the large market of Chinese services and global services to provide Services and digital innovation solutions help build a high-quality, efficient, dynamic and competitive modern service industry system, accelerate the dual transformation of the industry, and promote the sustainable development of the whole society.
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